Who is fit to serve? Person-job/organization fit, emotional labor, and customer service performance
نویسندگان
چکیده
منابع مشابه
The effect of person-job fit and person-organization fit on employees’ organizational commitment: The mediating role of psychological contract (Case study: Iran’s national gas Co)
Organizational commitment has been one of the most popular work attitudes studied by practitioners and researchers. This article seeks to investigate the mediating role of psychological contract (PC) in the relationship between person-job (PJ) fit, person-organization (PO) fit and organizational commitment (OC). The target population for this study consists of support staff of Iran’s national g...
متن کاملThe Buzzword: Employee Engagement. Does Person-Organization Fit Contribute to Employee Engagement?
This study aimed to investigate the relationship between person-organization value fit and employee engagement, as well as to develop a new scale for measuring organizational engagement. We considered person-organization fit with a degree of similarity between personal values and organizational values. These values were measured by the Organizational Culture Profile (OCP). We divided employee e...
متن کاملRelationship between person-organization fit and objective and subjective health status (person-organization fit and health).
OBJECTIVE [corrected] Person-Environment fit (P-E fit) paradigm, seems to be especially useful in explaining phenomena related to work attitudes and occupational health. The study explores the relationship between a specific facet of P-E fit as Person-Organization fit (P-O fit) and health. MATERIALS AND METHODS Research was conducted on the random sample of 600 employees. Person-Organization ...
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The use of allogeneic hematopoietic cell transplantation (HCT) has expanded progressively, facilitated by the increasing availability of unrelated donors and cord blood, and the inclusion of older patients as transplantation candidates. Indications remain diagnosis-dependent. As novel nontransplantation modalities have been developed concurrently, many patients come to HCT only when no longer r...
متن کاملAdjusted Rasch person-fit statistics.
Two frequently used parametric statistics of person-fit with the dichotomous Rasch model (RM) are adjusted and compared to each other and to their original counterparts in terms of power to detect aberrant response patterns in short tests (10, 20, and 30 items). Specifically, the cube root transformation of the mean square for the unweighted person-fit statistic, t, and the standardized likelih...
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ژورنال
عنوان ژورنال: Human Resource Management
سال: 2017
ISSN: 0090-4848
DOI: 10.1002/hrm.21871